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Dell (http://www.dell.com/), one of the world's leading computer manufacturers, said that its outsourcing of call center and tech support services from India has been a success and it now plans to expand its operations. It will raise its headcount in India to 10,000 by early 2006 and also expand into other Indian cities.
In 2004, Dell had shifted back some of the technical help services to the US from India.
"It was a failure to manage and service our rapidly growing resources in India, "CEO Kevin Rollins said in an Indian newspaper. "That was read by some as a lack of confidence in India. It was an overreaction. The talent base here (in India) is great and second to none. We will be 10,000 strong in the country by end of this year. We also look for having presence in more cities."
Currently, Dell has 7,000 call center workers spread across Bangalore, Hyderabad and Chandigarh. The centers offer multiple sales, customer care, technical support, e-mail support and shared services. The Indian are part of Dell's global network of about 50 contact centers around the world.
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